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  • Marketing products
    • Marketing products
    • Flyers & Leaflets
      • Flyers & Leaflets
      • Flyers & Leaflets, double-sidedBest sellers
        • Flyers & Leaflets, double-sided
        • A4
        • A5
        • A6
        • DL
        • Custom size
        • All formats
      • Flyers & Leaflets, single-sided
        • Flyers & Leaflets, single-sided
        • A4
        • A5
        • A6
        • DL
        • All formats
      • Flyers & Leaflets eco/natural paper, double-sided
        • Flyers & Leaflets eco/natural paper, double-sided
        • A4
        • A5
        • A6
        • DL
        • All formats
      • Flyers & Leaflets eco/natural paper, single-sided
        • Flyers & Leaflets eco/natural paper, single-sided
        • A4
        • A5
        • A6
        • DL
        • All formats
      • Flyers & Leaflets - same-day print 11 AM
      • Flyers & Leaflets with finish
        • Flyers & Leaflets with finish
        • All-over finish
        • Spot finish
      • Flyers & Leaflets (multi-packs)
      • Certificates
      • Bookmark
      • Coupons
      • Inserts exclusive
    • Folded Leaflets
      • Folded Leaflets
      • Folded leafletsBest sellers
        • Folded leaflets
        • Portrait A4
        • Portrait A5
        • Portrait A6
        • Portrait DL
        • Portrait 1/3 A3
        • All formats
      • Folded leaflets eco/natural paper
        • Folded leaflets eco/natural paper
        • Portrait A4
        • Portrait A5
        • Portrait A6
        • Portrait DL
        • Portrait 1/3 A3
        • All formats
      • Folded leaflets - same-day print 11 AM
        • Folded leaflets - same-day print 11 AM
        • A4
        • A5
        • A6
        • DL
        • All formats
      • Folded leaflets UV-coated
      • Perforated folded leaflets
    • Posters
      • Posters
      • PostersBest sellers
        • Posters
        • A1
        • A2
        • A3
        • B1
        • Custom size
        • All formats
      • Posters/Plots (short runs)
        • Posters/Plots (short runs)
        • A0
        • A1
        • A2
        • A3
        • 70 x 100 cm
        • All formats
      • Neon posters
        • Neon posters
        • A0
        • A1
        • A2
        • A3
        • B2
      • Weather-proof posters
        • Weather-proof posters
        • A0
        • A1
        • A1 double
      • Posters UV-finished
      • Printed sheets
      • Fabric posters
    • Brochures
      • Brochures
      • Brochures, saddle-stitched
        • Brochures, saddle-stitched
        • A4
        • A5
        • A6
        • DL
        • A4-Square
        • All formats
      • Brochures, same-day print
        • Brochures, same-day print
        • A4
        • A5
        • A6
        • DL
      • Brochures (short runs)
        • Brochures (short runs)
        • A4
        • A5
        • DL
        • Art Size
      • Brochure, gummed mount
        • Brochure, gummed mount
        • A4
        • A5
        • A6
        • DL
        • A4-Square
        • All formats
      • Spiral booklet
        • Spiral booklet
        • A4
        • A5
        • A6
        • DL
        • A4-Square
        • A5-Square
      • Brochures (web offset)
      • Brochure, gummed mount (web)
      • Newspaper printing (web)
    • Catalogues
      • Catalogues
      • Catalogues, adhesive-bound
        • Catalogues, adhesive-bound
        • A4
        • A5
        • A6
        • A4-Square
        • A5-Square
        • All formats
      • Budget cataloguesNEW
        • Budget catalogues
        • A4
        • A5
      • Catalogues (short runs)
        • Catalogues (short runs)
        • A4
        • A5
    • Folders/Binders
      • Folders/Binders
      • Folders with flaps
      • Folders without flaps
      • Folders with glued flaps
      • Folders with business card slits
      • Folders with pen holder
      • Folders with tuck tab flaps
      • Premium folders with add. accessories
      • Binders
    • Cards
      • Cards
      • Postcards
        • Postcards
        • Standard
        • Exclusive
        • Eco/natural paper
        • Spot finish
        • Multi-packs
        • Christmas postcards
      • Folded cards
        • Folded cards
        • Standard
        • Exclusive
        • Eco/natural paper
        • Folded christmas cards
      • Greeting cards
      • Thank you cards
      • Invitation cards
      • Autograph cards
      • Menus
      • Plastic cards
    • Stickers
      • Stickers
      • Promotional stickers
        • Promotional stickers
        • Custom size
        • Round Ø 95 mm
        • A8
        • A7
        • A6
        • A5
        • All formats
      • White print stickers
      • Neon stickers
        • Neon stickers
        • A8
        • A7
        • A6
        • A5
        • A8-Square
        • All formats
      • Vegan stickersNEW
        • Vegan stickers
        • A8
        • A7
        • A6
        • Round Ø 45 mm
        • 50 x 50 mm
        • All formats
      • 3D Stickers
      • Address stickers
      • Stickers (electrostatic)
        • Stickers (electrostatic)
        • A6
        • A5
        • A5-Square
        • Round Ø 210 mm
        • Round Ø 95 mm
        • All formats
      • Stickers, double-sided
        • Stickers, double-sided
        • A8
        • A7
        • A6
        • A5
        • A8-Square
        • All formats
      • Floor stickers
        • Floor stickers
        • A0
        • A1
        • A2
        • A3
        • B1
        • All formats
      • Adhesive film
        • Adhesive film
        • Custom size
        • A0
        • A1
        • A2
        • A3
        • All formats
    • Labels on rolls
      • Labels on rolls
      • Self-adhesive labels
        • Self-adhesive labels
        • Custom size
        • Round Ø 50 mm
        • Round Ø 30 mm
        • Round Ø 40 mm
        • 40 x 60 mm
        • All formats
      • White print labels
      • Self-adhesive neon labels
        • Self-adhesive neon labels
        • Custom size
        • A8
        • A7
        • A6
        • A5
        • Round Ø 30 mm
        • Round Ø 40 mm
        • Round Ø 50 mm
        • Round Ø 60 mm
        • All formats
      • Bottle labels
      • Packaging labels
      • Wine bottle labels
    • Event tickets
      • Event tickets
      • Event tickets
        • Event tickets
        • A7
        • A6
        • DL
        • All formats
      • Event tickets (security paper)
        • Event tickets (security paper)
        • A7
        • A6
        • DL
        • All formats
      • Event tickets (black-light ink)
        • Event tickets (black-light ink)
        • A7
        • A6
        • DL
        • All formats
    • Hardcover books
      • Hardcover books
      • Hardcover books with four-colour inner pages
        • Hardcover books with four-colour inner pages
        • A5
        • A4
        • A4-Square
        • 17 x 24 cm
      • Hardcover books with monochrome inner pages
        • Hardcover books with monochrome inner pages
        • A5
        • A4
        • A4-Square
        • 17 x 24 cm
    The advertising classic:<br>A6 flyers printed on both sides
    The advertising classic:
    A6 flyers printed on both sides
    Best priceDiscover deal
  • Office supplies
    • Office supplies
    • Letterheads
      • Letterheads
      • LetterheadsBest sellers
        • Letterheads
        • CMYK four-colour print
        • Special colours
      • Letterheads - same-day print 11 AM
        • Letterheads - same-day print 11 AM
        • A4
        • A5
      • Premium letterheads
        • Premium letterheads
        • A4
        • A5
        • DL
      • NCR pads
        • NCR pads
        • 4/0 colour printing
        • 4/1 colour printing
    • Envelopes
      • Envelopes
      • EnvelopesBest sellers
        • Envelopes
        • CMYK four-colour print
        • Special colours
      • Envelopes for mechanical insertion
        • Envelopes for mechanical insertion
        • CMYK four-colour print
        • Special colours
      • Mailers
        • Mailers
        • CMYK four-colour print
        • Special colours
      • Cardboard mailers
        • Cardboard mailers
        • B4
        • B5
    • Business cards
      • Business cards
      • Business cardsBest sellers
        • Business cards
        • Double-sided 85 x 55 mm
        • Double-sided 90 x 50 mm
        • Double-sided 55 x 55 mm
        • Single-sided 85 x 55 mm
        • Single-sided 90 x 50 mm
        • Single-sided 55 x 55 mm
      • Business cards eco/natural paper
        • Business cards eco/natural paper
        • Double-sided 85 x 55 mm
        • Double-sided 90 x 50 mm
        • Single-sided 85 x 55 mm
        • Single-sided 90 x 50 mm
      • Exclusive business cards
        • Exclusive business cards
        • Double-sided 85 x 55 mm
        • Double-sided 90 x 50 mm
        • Single-sided 85 x 55 mm
        • Single-sided 90 x 50 mm
      • Business cards with spot finish
        • Business cards with spot finish
        • Spot UV varnish
        • Spot relief varnish
        • Spot hot foil stamping
      • Multi-pack business cards
        • Multi-pack business cards
        • Double-sided 85 x 55 mm
        • Double-sided 90 x 50 mm
        • Single-sided 85 x 55 mm
        • Single-sided 90 x 50 mm
      • Multiloft business cards
        • Multiloft business cards
        • Double-sided 85 x 55 mm
        • Double-sided 90 x 50 mm
        • Single-sided 85 x 55 mm
        • Single-sided 90 x 50 mm
      • Folded business cards
        • Folded business cards
        • Portrait 55 x 85 mm
        • Portrait 50 x 90 mm
        • Landscape 85 x 55 mm
        • Landscape 90 x 50 mm
      • Plastic cards
        • Plastic cards
        • Classic
        • With signature field
        • With magnetic strip
        • With signature field and magnetic strip
    • Notepads
      • Notepads
      • Perfect bound notepads
        single-sided
        • Perfect bound notepads
          single-sided
        • A4
        • A5
        • A6
        • A7
        • All formats
      • Perfect bound notepads
        double-sided
        • Perfect bound notepads
          double-sided
        • A4
        • A5
        • A6
        • A7
        • All formats
      • Notepads with cover
        • Notepads with cover
        • A4
        • A5
      • Spiral bound notepads
        • Spiral bound notepads
        • A4
        • A5
        • DL
        • A4-Square
        • A5-Square
      • NCR pads
        • NCR pads
        • 4/0 colour printing
        • 4/1 colour printing
    • Calendars
      • Calendars
      • Wall planners
        • Wall planners
        • A3
        • A2
        • A1
        • A0
        • B2
        • B1
      • Yearly planners
        • Yearly planners
        • A6
        • A5
        • A4
        • A3
      • Pocket calendars (4/4)
        • Pocket calendars (4/4)
        • 85 x 55 mm
        • 90 x 50 mm
        • 86 x 54 mm
      • Multi-page desktop calendars
        • Multi-page desktop calendars
        • A6
        • A5
        • DL
        • A5-Square
        • A4-Half
        • A3-Half
      • Multi-page wall calendars
        • Multi-page wall calendars
        • Wire-o
        • Adhesive binding
    • Safety products
      • Safety products
      • Face masks
      • Face shields
      • Disposable paper masks
      • Acrylic sneeze guards
      • Safe distance stickers
      • Mobile partition screens
    • Stamps
      • Stamps
      • Trodat stamp self-inking prof.
        • Trodat stamp self-inking prof.
        • Type 5203
        • Type 5204
        • Type 5206
        • Type 5274
        • Type 5215
        • Stamp Plate 5203
        • Stamp Plate 5204
        • Stamp Plate 5206
        • Stamp Plate 5274
        • Stamp Plate 5215
      • Trodat self-inking printy
        • Trodat self-inking printy
        • Type 4910
        • Type 4911
        • Type 4912
        • Type 4913
        • Type 4927
        • Type 46025
        • Type 4642
        • All sizes
      • Wooden stamps
        • Wooden stamps
        • 50 x 6 mm
        • 35 x 8 mm
        • 60 x 10 mm
        • 75 x 15 mm
        • 60 x 30 mm
        • Ø 30 mm
        • Ø 50 mm
        • All sizes
    • Notebooks
      • Notebooks
      • Notebooks
        • Notebooks
        • A5
        • A4
      • Premium notebooks
        • Premium notebooks
        • A5
        • A4
      • Soft cover notebooks
    • Sticky notes
      • Sticky notes
      • Sticky note pads
        • Sticky note pads
        • 50 x 72 mm
        • 72 x 100 mm
        • 72 x 125 mm
        • 72 x 50 mm
        • 100 x 72 mm
        • 125 x 72 mm
        • 72 x 72 mm
      • Sticky notes with soft cover
        • Sticky notes with soft cover
        • 72 x 100 mm
        • 100 x 72 mm
        • 72 x 72 mm
      • Sticky notes die-cut
        • Sticky notes die-cut
        • Motive „Circle“
        • Motive „Thumbs up“
        • Motive „Heart“
        • Motive „Speech balloon“
        • Motive „Delivery van“
      • Sets of sticky notes
      • Page markers with cover
    • Desk pads
      • Desk pads
      • A3
      • A2
      • 485 x 335 mm
    • Other office supplies
    Equipped professionally with<br>classic business cards, 85 x 55 mm
    Equipped professionally with
    classic business cards, 85 x 55 mm
    Best priceDiscover deal
  • Trade show & advertising
    • Trade show & advertising
    • Roller banners
      • Roller banners
      • Roller banners economyHot deal
        • Roller banners economy
        • 85 x 200 cm
        • 100 x 200 cm
      • Roller banners standardBest sellers
        • Roller banners standard
        • 85 x 200 cm
        • 100 x 200 cm
      • Roller banners exclusive
        • Roller banners exclusive
        • 85 x 215 cm
        • 100 x 215 cm
      • XXL roller banners
        • XXL roller banners
        • 200 x 200 cm
        • 200 x 220 cm
        • 200 x 250 cm
        • 200 x 300 cm
      • Outdoor roller banners
      • Double-sided roller banners
      • Clear roller banners
        • Clear roller banners
        • 85 x 200 cm
        • 100 x 200 cm
      • X-banners standard
        • X-banners standard
        • 60 x 160 cm
        • 80 x 200 cm
      • X-banners exclusive
        • X-banners exclusive
        • 60 x 180 cm
        • 80 x 200 cm
        • 140 x 250 cm
      • L-banners
      • Roller banner reprints
      • Stretch fabric banners
        • Stretch fabric banners
        • Single-sided print 100 x 200 cm
        • Single-sided print 85 x 200 cm
        • Single-sided print 80 x 200 cm
        • Double-sided print 100 x 200 cm
        • Double-sided print 85 x 200 cm
        • Double-sided print 80 x 200 cm
        • All formats
    • Exhibition displays
      • Exhibition displays
      • Folding displays
      • Pop-up displays
      • Stretch fabric displays
      • Stretch fabric banners
    • Pop up counter
      • Pop up counter
      • Folding fabric counter
      • Exhibition counter
    • Tarpaulins/Banners
      • Tarpaulins/Banners
      • Tarpaulins, 4/0 colours
      • Tarpaulins, 4/4 colours
      • Scaffold banners
    • Boards/Signs
      • Boards/Signs
      • Aluminium composite boards
      • Rigid foam boards
      • Flexible foam boards
      • Acrylic glass sheets
      • Corrugated plastic sheets
      • Corrugated plastic sheets (large print runs)
    • Flags
      • Flags
      • Flags (custom size)
      • Flags for flag poles
      • Beachflags
        • Beachflags
        • Drop flags
        • Square flags
        • Wing flags
      • Giantpole
      • Window flags
    • Pop-up tower
      • Pop-up tower
      • Pop-up tower (system)
      • Pop-up tower (reprint)
    • Stand-up displays
    • Covers
      • Covers
      • Beer table covers
      • Beer bench covers
    • Pavement signs
      • Pavement signs
      • Standard (system)
      • Exclusive (system)
      • Standard (reprint)
      • Exclusive (reprint)
    • Photo wallpaper
      • Photo wallpaper
      • Custom size
      • 72 x 270 cm
      • 144 x 270 cm
      • 216 x 270 cm
      • 288 x 270 cm
      • 360 x 270 cm
      • 72 x 380 cm
      • 144 x 380 cm
      • 216 x 380 cm
      • 288 x 380 cm
      • 360 x 380 cm
    • Magnetic signs
      • Magnetic signs
      • Custom size
      • 50 x 30 cm
    For small budgets:<br>Roller banner economy, 85 x 200 cm
    For small budgets:
    Roller banner economy, 85 x 200 cm
    Best priceDiscover deal
  • Promotional items
    • Promotional items
    • Office
      • Office
      • Pens & pencils
        • Pens & pencils
        • Promotional pens
        • Metal pens
        • Eco-friendly pens
        • Premium ball pens
        • Senator
        • Stylus pens
        • Highlighters
        • Pencils & coloured pencils
        • Pen & pencil sets
        • Premium pen sets
      • Notebooks & pads
      • Portfolios
      • Desk accessories
      • Calculators
    • Home
      • Home
      • CupsBest sellers
      • Mugs
      • Water bottles & glassware
      • Cooking & baking
      • Presses & grinders
      • Cutlery
      • Cutting boards
      • Bottle openers
      • Wall clocks & decoration
      • Spa & care
      • Ice packs
    • Recreation & outdoors
      • Recreation & outdoors
      • Travel mugs & thermos flasks
      • Umbrellas & raincoats
      • Deck chairs
      • Beach
      • Sunglasses
      • Grills & camping
      • Picnic
      • Travel accessories
      • Games
      • Keyrings
      • Lanyards
      • Soap bubbles
      • Balloons
    • Premium promotional items
      • Premium promotional items
      • Premium travel items
      • Premium ball pens
        • Premium ball pens
        • Senator
        • Ferraghini
        • Mark Twain
      • Premium pen sets
    • Bags
      • Bags
      • Canvas bagsBest sellers
        • Canvas bags
        • Spot colour
        • Digital print
      • Gift bags
      • Travel bags
      • Premium travel items
      • Wallets & cases
      • Drawstring bags & gym bags
        • Drawstring bags & gym bags
        • Spot colour
        • Digital print
      • Briefcases
      • Shoulder bags
      • Shopping bags & baskets
      • Backpacks
      • Insulated bags
    • Tools & equipment
      • Tools & equipment
      • Power banks
      • USB sticks
      • Mobile phone accessories
      • Headphones & speakers
      • Selfie sticks
      • Pocket knives & multi-tools
      • Tape measures
      • Bike & car accessories
      • Lamps & lights
      • VR headsets
    • Sweets
      • Sweets
      • Fruit gums
      • Mini chocolate bars
      • Fruit drops
      • Mints in tins
      • Mints in plastic dispensers
      • Mints in cardboard boxes
      • Dextrose
      • Sugar sachets
    • Biscuits
      • Biscuits
      • Amaretti cookies
      • Cantucci biscuits
      • Florentine biscuits
      • Bahlsen chocolate chip biscuits
      • Bahlsen mini sandwich biscuits
    • Cleaning cloths & pads
      • Cleaning cloths & pads
      • Lens cleaning cloths
      • Car wash sponges
      • Business cards with cleaning function
      • 3-in-1 notebook pads
      • 4-in-1 microfiber mouse pads
      • Mobile phone cleaners
    • Buttons & magnets
      • Buttons & magnets
      • Pinback buttons
      • Fridge magnets
      • Button bottle openers
      • Mirror buttons
      • Magnet stickers
    • Christmas
    • All promotional items
    Stylish „Moscow“ ball pens<br>in various colours.
    Stylish „Moscow“ ball pens
    in various colours.
    Best priceDiscover deal
  • Clothing & textiles
    • Clothing & textiles
    • T-shirts
      • T-shirts
      • Women
      • Men
      • Kids
    • Polo shirts
      • Polo shirts
      • Women
      • Men
      • Kids
    • Hoodies
      • Hoodies
      • Men
      • Kids
    • Jackets
      • Jackets
      • Women
      • Men
      • Kids
    • Sweatshirts
      • Sweatshirts
      • Men
    • Dress shirts
    • Blouses
    • Tank tops
    • Sportswear
      • Sportswear
      • Women
      • Men
      • Kids
    • Team kits
    • Kids' team kits
    • Organic cotton clothing
      • Organic cotton clothing
      • T-shirts
      • Polo shirts
      • Hoodies
      • Sweatshirts
    • Face masks
    • Hats & caps
    • Bathrobes & towels
    • Blankets
    • Cotton apron
    Screen stars: Classic men's t-shirts<br>from Fruit of the Loom
    Screen stars: Classic men's t-shirts
    from Fruit of the Loom
    Best priceDiscover deal
  • Packaging
    • Packaging
    • Custom packaging (printed)
      • Custom packaging (printed)
      • Tuck-top boxes

        • Tuck-top boxes
        • Straight tuck ends
        • Reverse tuck ends
        • Auto bottom
        • Safety hook
        • 1-2-3 bottom
      • Hinged lid boxes
      • Pillow boxes
      • Gable boxes with 1-2-3 bottom
      • Five panel hangers
      • Handle boxes with 1-2-3 bottom
      • Paper brief cases
      • Sleeves
    • Custom packaging (unprinted)
      • Custom packaging (unprinted)
      • Tuck-top boxes

        • Tuck-top boxes
        • Straight tuck ends
        • Reverse tuck ends
        • Auto bottom
        • Safety hook
        • 1-2-3 bottom
      • Hinged lid boxes
      • Pillow boxes
      • Gable boxes with 1-2-3 bottom
      • Five panel hangers
      • Handle boxes with 1-2-3 bottom
      • Paper brief cases
      • Sleeves
    • Standard packaging
      • Standard packaging
      • Pillow boxes
      • Bottle boxes
      • Tuck top boxes
      • Boxes with lid
    • Food packaging
      • Food packaging
      • Burger boxes
      • Popcorn boxes
      • Cone bags
      • French fries boxes
      • Lunch boxes with handle
      • Snack boxes
      • Snack trays
      • Gift boxes
      • Food sleeves
    • Wrapping paper
    Tailor-made to your products:<br>Printed folding boxes
    Tailor-made to your products:
    Printed folding boxes
    Best priceDiscover deal
  • Industries & topics
    • Industries & topics
    • Services

      • Services
      • Design online

        • Design online
        • Flyers & leaflets
        • Folded leaflets
        • Postcards
        • Folded cards
        • Adress labels
        • Letterheads
        • Business cards
        • Notepads
        • Calendars
        • Stamps
        • Roller banners
        • Desk pads
        • Boards/signs
      • Product samples

        • Product samples
        • Paper samples
        • Sample box
    • Events
      • Events
      • Flyers & leaflets
      • Folded leaflets
      • Posters
      • Roller banners
      • Folding displays
      • Pop up counter
      • Wristbands for events
      • Event tickets
      • Certificates
      • Balloons
      • Floor stickers
    • Election campaign advertising
      • Election campaign advertising
      • Advertising posters
      • Flyers & leaflets
      • Folded leaflets
      • Brochures
      • Flags
      • Advertising tarpaulins
      • Roller banners
      • Pop up counter
      • Folding displays
      • Pavement signs
      • Stickers
    • Catering & Hospitality
      • Catering & Hospitality
      • Menus
      • Food packagingsNEW
        • Food packagings
        • Burger boxes
        • Popcorn boxes
        • Cone bags
        • French fries boxes
        • Lunch boxes with handle
        • Snack boxes
        • Snack trays
        • Gift boxes
        • Food sleeves
      • NapkinsNEW
      • Cutlery pouchesNEW
      • Placemats
      • Table talkers
      • Pull-out card sleeves
      • Card holders with pocket
      • Beer mat
      • Cardboard cups
      • Pavement signs
      • Bottle tags
      • Bottle collars
      • Door hangers
      • NCR pads
      • Cotton apron
    • Corporate solutions

      • Corporate solutions
      • Corporate Designer: Your tool for an efficient printing workflow
    Showcase your offering:<br> With folded A5 menus.
    Showcase your offering:
    With folded A5 menus.
    Best priceDiscover deal
  • Help
    • Help
    • Support centre
      • Support centre
      • Print files
      • Shipping information
      • Delivery time
      • Production times
      • Payment options
      • FAQ
      • Material guide
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      • Print files
      • Create print files
      • Save print files
      • Submit print files
    • Order samples

      • Order samples
      • Paper samplesTopseller
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      • Contact
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FAQ

Find answers to your questions regarding important topics such as ordering, artwork creation, payment, shipping and your customer account.
Start page Support centre FAQ
TOP 3
  • How do I calculate the delivery time?
  • How do I order in the online shop?
  • Where can I see the status of my order?
Ordering
  • Are there any templates I can use?
  • Can I change my order afterwards?
  • Can I change my print files afterwards?
  • Can I design products directly online?
  • Can I inquire about products outside the product range offered?
  • Can I order different quantities than offered in the online shop?
  • Can I order several products at the same time?
  • Can I request a colour proof and/or control sample?
  • Can I speed up my order afterwards?
  • Can you send me some product samples?
  • Do I get a discount if I place a very large order?
  • Do you offer carbon neutral printing?
  • Do you sell more print products than offered in the online shop?
  • How can I cancel my order?
  • How can I make sure that my order arrives on the desired date?
  • How can I order a specimen copy?
  • How can I submit my print files?
  • How do I order in the online shop?
  • How do I request an individual offer?
  • I need a written offer. What should I do?
  • I need my print products as quickly as possible. What do I have to do?
  • I want to order the same print product again – is this possible?
  • Until when do I have to upload my print files for the "Same-day print" option?
  • What happens if I did not upload my print files in time?
  • What should I enter in the "Reference text" field?
  • Where can I see the status of my order?
  • Where do I find the GTC?
Print files
  • Can I change my print files afterwards?
  • Can I exchange my print files?
  • Can I upload a multiple-page PDF?
  • Converting JPEG, TIF and the like to vector graphics
  • Do I get an approval PDF?
  • Do you check my print files before printing?
  • Do you design print products for me?
  • For how long will my print files be stored?
  • Four colours are not enough - I want a multi-coloured print product. What should I do?
  • How can I have my print product printed on both sides?
  • How can I upload my print files?
  • How do I create UV colour?
  • How do I create a spot colour?
  • How do I create my logo for promotional products in gold or silver?
  • How do I create my logo for promotional products in white ink?
  • How do I create relief varnish?
  • How do I design the brochure cover correctly?
  • How do I design the catalogue cover correctly?
  • How do I determine the creep for brochures?
  • How do I determine the spine width for books?
  • How do I determine the spine width for catalogues?
  • How does the Online Design tool work?
  • How to create UV coating
  • How to create silver finish
  • How to set up spot finish in my artwork files
  • I have problems loading the website. What should I do?
  • My upload does not work, what can I do?
  • The format of my product of choice is specified as portrait format. Do you print landscape format ...
  • To whom can I send my print files?
  • Vector graphics are mandatory for my product. What does this mean exactly?
  • What are cutting tolerances?
  • What are fold lines?
  • What are transparencies?
  • What do I have to observe in terms of fonts?
  • What do I have to observe in terms of lines?
  • What do you check in the artwork check?
  • What does "imposing" mean?
  • What does 1/0 colour, 2/1 colour or 4/4 colour mean?
  • What is a preview file?
  • What is bleed?
  • What is the difference between colour representation in RGB and CMYK?
  • What is the maximum colour application?
  • What is the minimum colour application?
  • What should be the minimum resolution of my data?
  • Which data requirements do I have to observe?
  • Which file formats can I submit?
  • Which safety margin do I need to observe?
  • Which settings do I use for an ideal print PDF?
  • Why do the colours on my print product look different from what they look on the screen?
  • Why should I create my print files in CMYK?
Payment & invoicing
  • Are there any delays when payment is effected via advance payment?
  • Can I have an invoice changed?
  • Can I receive my order without VAT?
  • Can my delivery address differ from my billing address?
  • Can the invoice recipient differ from the recipient of the delivery?
  • Do you grant discounts?
  • How and when will I receive my invoice?
  • How can I get another copy of my invoice?
  • How do I get my money back after a cancellation?
  • I have chosen "credit card" payment. What do I need to pay attention to?
  • I have indicated a valid VAT registration number. Can you deliver all over the world?
  • I want to change my invoice address. How do I do this?
  • The invoice shows only one page although I have uploaded several pages?!
  • Where and how can I redeem my voucher?
  • Which payment options do you offer?
  • Will my credit card be charged right after ordering?
  • Your system does not accept my VAT registration number. What can I do?
Shipping & delivery
  • Can I change subsequently whether my order will be delivered in 30 kg or 15 kg parcels?
  • Can I change the delivery address afterwards?
  • Can I change the shipping type afterwards?
  • Can I distribute my order among several delivery addresses?
  • Can I have my order delivered to a different address than my own?
  • Can I have my order delivered to an automated parcel deposit and collection station or a parcel sho...
  • Can I pick up my order with you?
  • Can I specify a delivery address which differs from my invoice address?
  • Do I have to have my order delivered to my invoice address?
  • Do you forward my order by shipping agent or parcel service provider?
  • Do you forward my order by shipping agent?
  • Do you offer environmentally-friendly-shipping?
  • How do I calculate the delivery time?
  • How is my order being shipped?
  • How much are the shipping costs?
  • I have placed several orders. Will they be shipped together?
  • I would like to receive my order sooner. Is this possible?
  • Is Saturday delivery possible?
  • Is white label shipping possible?
  • Package tracking does not work. What should I do?
  • Subsequent change of the 15 kg option
  • To which countries can I have deliveries effected?
  • What can I do if I am not there on the specified delivery date?
  • What happens with my order if I am absent during delivery?
  • What is the delivery status of my order?
  • What is the weight of my order?
  • Why is my delivery not there yet?
Complaint
  • Can I change the product configuration in case of a reprint?
  • Do I have to submit samples or photos to support my complaint?
  • How can I submit a complaint for my order?
  • How long does the reprint take?
  • How will my complaint be settled?
  • How will you process my complaint as quickly as possible?
  • My delivery is defective. Can I place a new order?
  • The delivered quantity was smaller than ordered. What should I do?
  • When will my complaint be processed?
Customer account
  • Can I use multiple credit cards?
  • How can I cancel my order?
  • How can I change my delivery address?
  • How can I change my e-mail address?
  • How can I change my invoice address?
  • How can I change my password?
  • How can I check my credit balance?
  • How can I create a new account?
  • How can I delete my customer account?
  • How can I use my credit?
  • I can no longer log in! What could be the reason?
  • I forgot my password. Now what?
  • I want to subscribe to the newsletter. What do I have to do?
  • I want to unsubscribe from the newsletter. What do I have to do?
  • Where can I see the status of my order?
The company
  • Does Onlineprinters promote environmental protection?
  • How can I contact Onlineprinters?
  • Is Onlineprinters certified?
  • What are the banking details of Onlineprinters?
  • What are the business hours of the customer centre?
  • What is the address of Onlineprinters?
  • Where do I find the GTC of Onlineprinters?
  • Where do I find the legal notice of Onlineprinters?
  • Will Onlineprinters sponsor my event?
Products
  • How do I set up the "XXL" roller banner display?
  • How do I set up the "premium" pavement sign?
  • How do I set up the "standard" X banner?
  • How do I set up the L banner?
  • How do I set up the curved pop-up display?
  • How do I set up the curved stretch fabric display?
  • How do I set up the folding fabric counter?
  • How do I set up the folding fabric display?
  • How do I set up the giant pole system?
  • How do I set up the pop-up tower?
  • How do I set up the roller banner display "Economy"?
  • How do I set up the roller banner display "Premium"?
  • How do I set up the roller banner display "Standard"?
  • How do I set up the size S beach flag?
  • How do I set up the straight stretch fabric display?
  • How do I set up the wing flag?
design online
  • Are the products in the Online Design Tool more expensive?
  • Can I design products directly online?
  • Can I use my own logos and graphics in the online design tool?
  • Can we use our corporate colours and fonts in the Online Design Tool?
  • Do I need special programs or tools to use the Online Design Tool?
  • Does the Online Design Tool work with all browsers?
  • Does the tool provide design images or do I have to upload them?
  • How does the Online Design tool work?
  • How much does it cost to use the Online Design Tool?
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