Top 3
Ordering
- Are there any templates I can use?
- Can I change my order afterwards?
- Can I change my print files afterwards?
- Can I design products directly online?
- Can I inquire about products outside the product range offered?
- Can I order different quantities than offered in the online shop?
- Can I order several products at the same time?
- Can I request a colour proof and/or control sample?
- Can I speed up my order afterwards?
- Can you send me some product samples?
- Do I get a discount if I place a very large order?
- Do you offer carbon neutral printing?
- Do you sell more print products than offered in the online shop?
- How can I cancel my order?
- How can I make sure that my order arrives on the desired date?
- How can I order a specimen copy?
- How can I submit my print files?
- How do I order in the online shop?
- How do I request an individual offer?
- I need a written offer. What should I do?
- I need my print products as quickly as possible. What do I have to do?
- I want to order the same print product again – is this possible?
- Until when do I have to upload my print files for the "Same-day print" option?
- What happens if I did not upload my print files in time?
- What should I enter in the "Reference text" field?
- Where can I see the status of my order?
- Where do I find the GTC?
Print files
- Can I change my print files afterwards?
- Can I exchange my print files?
- Can I upload a multiple-page PDF?
- Converting JPEG, TIF and the like to vector graphics
- Do I get an approval PDF?
- Do you check my print files before printing?
- Do you design print products for me?
- For how long will my print files be stored?
- Four colours are not enough - I want a multi-coloured print product. What should I do?
- How can I have my print product printed on both sides?
- How can I upload my print files?
- How do I create UV colour?
- How do I create a spot colour?
- How do I create my logo for promotional products in gold or silver?
- How do I create my logo for promotional products in white ink?
- How do I create relief varnish?
- How do I design the brochure cover correctly?
- How do I design the catalogue cover correctly?
- How do I determine the creep for brochures?
- How do I determine the spine width for books?
- How do I determine the spine width for catalogues?
- How does the Online Design tool work?
- How to create UV coating
- How to create silver finish
- How to set up spot finish in my artwork files
- I have problems loading the website. What should I do?
- My upload does not work, what can I do?
- The format of my product of choice is specified as portrait format. Do you print landscape format ...
- To whom can I send my print files?
- Vector graphics are mandatory for my product. What does this mean exactly?
- What are cutting tolerances?
- What are fold lines?
- What are transparencies?
- What do I have to observe in terms of fonts?
- What do I have to observe in terms of lines?
- What do you check in the artwork check?
- What does "imposing" mean?
- What does 1/0 colour, 2/1 colour or 4/4 colour mean?
- What is a preview file?
- What is bleed?
- What is the difference between colour representation in RGB and CMYK?
- What is the maximum colour application?
- What is the minimum colour application?
- What should be the minimum resolution of my data?
- Which data requirements do I have to observe?
- Which file formats can I submit?
- Which safety margin do I need to observe?
- Which settings do I use for an ideal print PDF?
- Why do the colours on my print product look different from what they look on the screen?
- Why should I create my print files in CMYK?
Payment & invoicing
- Are there any delays when payment is effected via advance payment?
- Can I have an invoice changed?
- Can I receive my order without VAT?
- Can my delivery address differ from my billing address?
- Can the invoice recipient differ from the recipient of the delivery?
- Do you grant discounts?
- How and when will I receive my invoice?
- How can I enter new credit card details or change existing data?
- How can I get another copy of my invoice?
- How do I get my money back after a cancellation?
- I have chosen "credit card" payment. What do I need to pay attention to?
- I have indicated a valid VAT registration number. Can you deliver all over the world?
- I want to change my invoice address. How do I do this?
- The invoice shows only one page although I have uploaded several pages?!
- Where and how can I redeem my voucher?
- Which payment options do you offer?
- Will my credit card be charged right after ordering?
- Your system does not accept my VAT registration number. What can I do?
Shipping & delivery
- Can I change subsequently whether my order will be delivered in 30 kg or 15 kg parcels?
- Can I change the delivery address afterwards?
- Can I change the shipping type afterwards?
- Can I distribute my order among several delivery addresses?
- Can I have all products delivered in 15 kg parcels?
- Can I have my order delivered to a different address than my own?
- Can I have my order delivered to an automated parcel deposit and collection station or a parcel sho...
- Can I pick up my order with you?
- Do you forward my order by shipping agent or parcel service provider?
- Do you forward my order by shipping agent?
- Do you offer environmentally-friendly-shipping?
- How do I calculate the delivery time?
- How is my order being shipped?
- How much are the shipping costs?
- I have placed several orders. Will they be shipped together?
- Is Saturday delivery possible?
- Is white label shipping possible?
- Package tracking does not work. What should I do?
- To which countries can I have deliveries effected?
- What can I do if I am not there on the specified delivery date?
- What happens with my order if I am absent during delivery?
- What is the delivery status of my order?
- What is the weight of my order?
- Why is my delivery not there yet?
Complaint
- Can I change the product configuration in case of a reprint?
- Do I have to submit samples or photos to support my complaint?
- How can I submit a complaint for my order?
- How long does the reprint take?
- How will my complaint be settled?
- How will you process my complaint as quickly as possible?
- My delivery is defective. Can I place a new order?
- The delivered quantity was smaller than ordered. What should I do?
- When will my complaint be processed?
Customer account
- How can I cancel my order?
- How can I change my delivery address?
- How can I change my e-mail address?
- How can I change my invoice address?
- How can I change my password?
- How can I check my credit balance?
- How can I create a new account?
- How can I delete my customer account?
- How can I use my credit?
- I can no longer log in! What could be the reason?
- I forgot my password. Now what?
- I want to subscribe to the newsletter. What do I have to do?
- I want to unsubscribe from the newsletter. What do I have to do?
- Where can I see the status of my order?
The company
- Does Onlineprinters promote environmental protection?
- How can I contact Onlineprinters?
- Is Onlineprinters certified?
- What are the banking details of Onlineprinters?
- What are the business hours of the customer centre?
- What is the address of Onlineprinters?
- Where do I find the GTC of Onlineprinters?
- Where do I find the legal notice of Onlineprinters?
- Will Onlineprinters sponsor my event?
Design online
- Are the products in the Online Design Tool more expensive?
- Can I design products directly online?
- Can I use my own logos and graphics in the online design tool?
- Can we use our corporate colours and fonts in the Online Design Tool?
- Do I need special programs or tools to use the Online Design Tool?
- Does the Online Design Tool work with all browsers?
- Does the tool provide design images or do I have to upload them?
- How does the Online Design tool work?
- How much does it cost to use the Online Design Tool?