How do I calculate the delivery time?
How do I order in the online shop?
Where can I see the status of my order?
Are there any templates I can use?
Can I change my order afterwards?
Can I change my print files afterwards?
Can I design products directly online?
Can I inquire about products outside the product range offered?
Can I order different quantities than offered in the online shop?
Can I order several products at the same time?
Can I request a colour proof and/or control sample?
Can I speed up my order afterwards?
Can you send me some product samples?
Do I get a discount if I place a very large order?
Do you offer carbon neutral printing?
Do you sell more print products than offered in the online shop?
How can I cancel my order?
How can I make sure that my order arrives on the desired date?
How can I order a specimen copy?
How can I submit my print files?
How do I request an individual offer?
I need a written offer. What should I do?
I need my print products as quickly as possible. What do I have to do?
I want to order the same print product again – is this possible?
Until when do I have to upload my print files for the "Same-day print" option?
What happens if I did not upload my print files in time?
What should I enter in the "Reference text" field?
Where do I find the GTC?
Can I exchange my print files?
Can I upload a multiple-page PDF?
Converting JPEG, TIF and the like to vector graphics
Do I get an approval PDF?
Do you check my print files before printing?
Do you design print products for me?
For how long will my print files be stored?
Four colours are not enough - I want a multi-coloured print product. What should I do?
How can I have my print product printed on both sides?
How can I upload my print files?
How do I create UV colour?
How do I create a spot colour?
How do I create my logo for promotional products in gold or silver?
How do I create my logo for promotional products in white ink?
How do I create relief varnish?
How do I design the brochure cover correctly?
How do I design the catalogue cover correctly?
How do I determine the creep for brochures?
How do I determine the spine width for books?
How do I determine the spine width for catalogues?
How does the Online Design tool work?
How to create UV coating
How to create silver finish
How to set up spot finish in my artwork files
I have problems loading the website. What should I do?
My upload does not work, what can I do?
The format of my product of choice is specified as portrait format. Do you print landscape format ...
To whom can I send my print files?
Vector graphics are mandatory for my product. What does this mean exactly?
What are cutting tolerances?
What are fold lines?
What are transparencies?
What do I have to observe in terms of fonts?
What do I have to observe in terms of lines?
What do you check in the artwork check?
What does "imposing" mean?
What does 1/0 colour, 2/1 colour or 4/4 colour mean?
What is a preview file?
What is bleed?
What is the difference between colour representation in RGB and CMYK?
What is the maximum colour application?
What is the minimum colour application?
What should be the minimum resolution of my data?
Which data requirements do I have to observe?
Which file formats can I submit?
Which safety margin do I need to observe?
Which settings do I use for an ideal print PDF?
Why do the colours on my print product look different from what they look on the screen?
Why should I create my print files in CMYK?
Are there any delays when payment is effected via advance payment?
Can I have an invoice changed?
Can I receive my order without VAT?
Can my delivery address differ from my billing address?
Can the invoice recipient differ from the recipient of the delivery?
Do you grant discounts?
How and when will I receive my invoice?
How can I enter new credit card details or change existing data?
How can I get another copy of my invoice?
How do I get my money back after a cancellation?
I have chosen "credit card" payment. What do I need to pay attention to?
I have indicated a valid VAT registration number. Can you deliver all over the world?
I want to change my invoice address. How do I do this?
The invoice shows only one page although I have uploaded several pages?!
Where and how can I redeem my voucher?
Which payment options do you offer?
Will my credit card be charged right after ordering?
Your system does not accept my VAT registration number. What can I do?
Can I change subsequently whether my order will be delivered in 30 kg or 15 kg parcels?
Can I change the delivery address afterwards?
Can I change the shipping type afterwards?
Can I distribute my order among several delivery addresses?
Can I have all products delivered in 15 kg parcels?
Can I have my order delivered to a different address than my own?
Can I have my order delivered to an automated parcel deposit and collection station or a parcel sho...
Can I pick up my order with you?
Do you forward my order by shipping agent or parcel service provider?
Do you forward my order by shipping agent?
Do you offer environmentally-friendly-shipping?
How is my order being shipped?
How much are the shipping costs?
I have placed several orders. Will they be shipped together?
Is Saturday delivery possible?
Is white label shipping possible?
Package tracking does not work. What should I do?
To which countries can I have deliveries effected?
What can I do if I am not there on the specified delivery date?
What happens with my order if I am absent during delivery?
What is the delivery status of my order?
What is the weight of my order?
Why is my delivery not there yet?
Can I change the product configuration in case of a reprint?
Do I have to submit samples or photos to support my complaint?
How can I submit a complaint for my order?
How long does the reprint take?
How will my complaint be settled?
How will you process my complaint as quickly as possible?
My delivery is defective. Can I place a new order?
The delivered quantity was smaller than ordered. What should I do?
When will my complaint be processed?
How can I change my delivery address?
How can I change my e-mail address?
How can I change my invoice address?
How can I change my password?
How can I check my credit balance?
How can I create a new account?
How can I delete my customer account?
How can I use my credit?
I can no longer log in! What could be the reason?
I forgot my password. Now what?
I want to subscribe to the newsletter. What do I have to do?
I want to unsubscribe from the newsletter. What do I have to do?
Does Onlineprinters promote environmental protection?
How can I contact Onlineprinters?
Is Onlineprinters certified?
What are the banking details of Onlineprinters?
What are the business hours of the customer centre?
What is the address of Onlineprinters?
Where do I find the GTC of Onlineprinters?
Where do I find the legal notice of Onlineprinters?
Will Onlineprinters sponsor my event?
Can I use my own logos and graphics in the online design tool?
Do I have to install software to use the "Design Online" tool?
Is the "Design Online" tool free of charge?
Which fonts are available in the tool?