We are glad to assist you

We will be glad to assist you if you have any questions about our products and services or have any personal requests. Just send us a short message. Please always quote the order number if you have questions concerning your orders. We will look into your enquiry and reply as soon as possible.
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What can we do for you?

Where is my order?

Please summarise your request in a short message. We will contact you as soon as possible. On the right side of this page you will also find suitable help topics.

You need help uploading your data?

We are happy to help you. Please describe the issue in brief words and fill in the form completely. We will contact you as soon as possible.

You have a questions pertaining to an invoice or payment?

We are happy to help you. Please describe the issue in brief words and fill in the form completely. We will contact you as soon as possible.

You are still waiting for a delivery?

If you have any questions about the shipping status of your order or it whereabouts, please fill in the form completely. We will contact you as soon as possible.

You are not satisfied with the delivery?

If the products you ordered do not meet your expectations, you can place a written complaint. Please specify your problem and give us the essential details (images or specimen copies) for processing your complaint. We will check you complaint and do everything within our power to find a solution as soon as possible.

You want to cancel your order?

Please describe the issue in brief words. We will contact you as soon as possible by e-mail or telephone. If you have any questions concerning orders, please quote your order number. Thank you.

You have other questions?

Please describe the issue in brief words. We will contact you as soon as possible by e-mail or telephone. If you have any questions concerning orders, please quote your order number. Thank you.

You have other questions?

Please describe the issue in brief words. We will contact you as soon as possible by e-mail or telephone. If you have any questions concerning orders, please quote your order number. Thank you.

You have not found the product you desired?

To be able to offer printed products in excellent quality and at reasonable prices, we offer many of our best-sellers, such as flyers, postcards, posters or business cards in standardised configurations. If you do not find your favourite product in the configuration or quantity needed, please do not hesitate to write to us.

You need specific product advice?

We are happy to help you. Please describe your issue exactly in the message. We will contact you as soon as possible.

You have questions concerning the order process?

We are happy to help you. Please describe the issue in brief words. We will contact you as soon as possible.

You have a question concerning the functioning of our online shop?

We are happy to help you. Please describe the issue in brief words. We will contact you as soon as possible.

You have a question about your customer account or would like to change your data?

Please describe the issue in brief words. We will contact you as soon as possible.

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In order to send a complaint, please follow the instructions below.

1. Back to customer account

Complaints can only be communicated in conjunction with an order.

Click on "order overview" under "our service" in your customer account.

2. "Details & Actions"

In your customer account you will find important information about your orders.

Select the order corresponding to the complaint and click on "Details & Actions".

3. File an order complaint

With the selection "Order complaint" on the right side you will find your personal complaint form.

4. Fill in complaint and send

You are in the right place. Here you can describe the details of the problem amd send us your complaint.

As we cannot accept complaints which are the result of improperly created print files, we ask that you verify that the data which you are sending corresponds to our specifications. Our specifications can be found in our data info sections such as the "Details" tab on the corresponding product page.
Please do not use this form to upload artwork files!

The personal information collected by Onlineprinters GmbH as well as your e-mail address will only be used - without requesting your explicit permission - for order placement and processing your enquiries. You have the right to information, blocking or deletion of these data at any time. For further information, see Data Protection.

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We use the data submitted by you to create a customer account and to perform your order. Once you have bought a product, we can send you e-mails with recommendations on similar products. If this is not what you want, inform us about it or click on Unsubscribe in the e-mail. Find more information in our Privacy Notice.
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