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Information on the right to cancel 

Traders are not granted a voluntary right to cancel.

There is no right to cancel in the case of delivery of goods that are not prefabricated and made on the basis of an individual choice of or decision by the consumer or clearly personalised.

In all other cases, consumers have a statutory right to cancel as described in the Instructions on cancellation. 
 

Instruction on cancellation

Right to cancel 

You have the right to cancel this contract within 14 days without giving any reason. 

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. 

To exercise the right to cancel, you must inform us (Onlineprinters GmbH, Dr.-Mack-Straße 83, 90762 Fürth, Germany, phone: +353 1 4370151, service@onlineprinters.ie) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. 

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us),without undue delay and not later than 14 days after the day we receive back from you any goods supplied or (if earlier) 14 days after the day you provide evidence that you have returned the goods or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
 

Model cancellation form

(If you wish to withdraw from the contract, please fill in this form and return it to us.)

To Onlineprinters GmbH, Dr.-Mack-Straße 83, 90762 Fürth, Germany, service@onlineprinters.com

I/We (*) hereby give notice that I/we (*) cancel my/our (*) contract of sale of the following goods:

Ordered on (*) ____________________ / Received on (*) ____________________

Name of consumer(s) ________________________________________

Address of consumer(s) ________________________________________

Signature of consumer(s) (only if this form is notified on paper) ____________________

Date ____________________

(*) Delete as appropriate

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